Counterfeit goods, expanding digital connectivity and inadequate service delivery are key factors shaping consumer behaviour in South Africa's townships. The fourth annual Township CX Report brings these insights to life and highlights clear trends that provide invaluable marketing evidence for brands.
Brand and marketing managers and brand owners are invited to join the launch of the 2024 Township CX Report in a webinar on Wednesday, 20 November.
Rogerwilco says that individuals can discover valuable insights from the latest research, which builds on three years of in-depth data to explore the unique opportunities and challenges brands face in the township market. This year's report dives into key emerging trends, from the impact of counterfeit products to how township-based businesses are adapting to meet the evolving needs of their communities.
With counterfeit goods posing a serious threat to consumer and brand safety, the report delves into who respondents hold accountable for product authenticity: spaza shop owners, government bodies, or brands themselves.
The report also highlights the growing influence of digital connectivity, with significant growth in the number of township residents now shopping online. This presents a significant opportunity for brands to personalise their digital engagements with consumers who feel underserved and misunderstood, but many are failing to tailor their online interactions and advertising to meet the specific needs of township consumers.
Persistent service delivery challenges, such as inadequate water and electricity supply, continue to impact the daily lives of township residents. While the number of recorded protests has decreased, the report indicates that brands can foster loyalty by actively supporting community initiatives, and respondents are calling on brands to support community initiatives including infrastructure development.
The report emphasises that township culture extends beyond geographic boundaries, influencing broader brand messaging. Brands that capture the authentic essence of township culture in their communications are likely to see stronger connections across all demographics.
Rogerwilco concludes that to gain a deeper understanding of how brands can navigate these evolving dynamics and build meaningful relationships with township consumers, individuals can join the online report launch on Wednesday, 20 November.
Individuals are encouraged to register here.
For more information, visit www.rogerwilco.co.za. You can also follow Rogerwilco on Facebook, LinkedIn, or on X.
*Image courtesy of contributor